Shipping Policy
Order Tracking Once your order has shipped, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear after the courier has scanned your package.
Canada — Free Shipping
Tracked shipping arrives in 7–14 business days across Canada. Standard options available at checkout. Free standard shipping on all Canadian orders.
United States — Free Shipping
Tracked shipping arrives in 7–14 business days across the USA. Standard upgrades available. Free standard shipping on all U.S. orders.
Europe — $6.75 Standard
Standard International shipping arrives in 7-14 business days for major European countries (France, Germany, Italy, Spain, UK). Flat rate of $6.75 USD.
International — $12 Standard
Standard International shipping arrives in 7-14 business days for other global regions including Australia, Asia, Middle East & Africa. Flat rate of $12 USD.
International Shipping
Customers outside Canada are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Please check with your country’s customs office before ordering.
Delivery Guarantee
Lost, Stolen, or Delayed Packages
HZ Mobile is not responsible for delays caused by shipping carriers or customs.
We are not liable for lost or stolen packages once tracking shows delivery.
If your order is delayed or missing, please first contact the carrier with your tracking number. If further assistance is required, reach out to us.
Processing time: Same day. Tracking numbers are provided once your order ships. Contact us at info@hzmobile.ca for shipping questions.