Shipping Policy

Order Tracking Once your order has shipped, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear after the courier has scanned your package.

Canada — Free Shipping

Tracked shipping arrives in 7–14 business days across Canada. Standard options available at checkout. Free standard shipping on all Canadian orders.

United States — Free Shipping

Tracked shipping arrives in 7–14 business days across the USA. Standard upgrades available. Free standard shipping on all U.S. orders.

Europe — $6.75 Standard

Standard International shipping arrives in 7-14 business days for major European countries (France, Germany, Italy, Spain, UK). Flat rate of $6.75 USD.

International — $12 Standard

Standard International shipping arrives in 7-14 business days for other global regions including Australia, Asia, Middle East & Africa. Flat rate of $12 USD.

International Shipping


  • Customers outside Canada are responsible for any customs duties, taxes, or import fees charged by their local authorities.

  • Please check with your country’s customs office before ordering.

Delivery Guarantee

Lost, Stolen, or Delayed Packages


  • HZ Mobile is not responsible for delays caused by shipping carriers or customs.

  • We are not liable for lost or stolen packages once tracking shows delivery.

  • If your order is delayed or missing, please first contact the carrier with your tracking number. If further assistance is required, reach out to us.

Processing time: Same day. Tracking numbers are provided once your order ships. Contact us at info@hzmobile.ca for shipping questions.