Frequently Asked Questions

How fast is your repair service? +

Most phone repairs are completed the same day, often within 30–60 minutes depending on the issue.

Do you provide a warranty on repairs and parts? +

Yes! All repairs and accessories come with our Lifetime Warranty, giving you peace of mind.

Can you unlock my phone or remove FRP/iCloud locks? +

Yes, we specialize in phone unlocking, FRP bypass, and iCloud removal following legal guidelines.

Do you sell phones and accessories? +

Yes, we carry a wide range of new and refurbished phones, plus premium cases, chargers, screen protectors, and more.

What shipping options are available? +

Standard delivery: 3–14 days. Economy delivery: 7–25 days. Same-day delivery is available in Toronto on selected products.

Do you serve wholesale customers? +

Yes, we supply devices, parts, and accessories in bulk across Canada and internationally (Portugal, Spain, France, etc.).

Where is HZ Mobile located? +

Our physical store is located in Toronto, Canada. You can also shop online via hzmobile.ca.

What payment methods do you accept? +

We accept all major credit cards, Interac, PayPal, Google Pay, and Apple Pay.

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